Terms of service


Although unlocking your phone is 100% legal in the UK and another regions. standards and laws may apply differently elsewhere in the world. It will be the buyers responsibility to comply with all local laws and standards for unlocking their device.

GENERAL : We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

WEBSITE CONTENT: Unlock Code Shop makes no express or implied warranties of any kind relating to the provision of information or service on or by this site. Unlock Code Shop will not be liable for any damages of any kind arising from the use or misuse of this site or any of the information or products sold which are contained within it. Unlock Code Shop are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We will never collect sensitive information about you without your explicit consent. The personal information which we hold will be held securely in accordance with our internal security policy and the law. Every Unlock code we provide is unique and is calculated using your phone's  IMEI number these codes are designed for use in the handset with the imei you provided and should not be used in other handsets.

On some occasions certain makes and models not featured in our compatibility list will require a data cable to be unlocked as well as third party software. The information we provide will inform you if this is the case. Once again there are no extra charges requested from our company for this unlocking information service. In some circumstances certain makes and models of phone may not be unlockable by code or software or cable our extensive database will provide information on the best solution to unlock your exact handset

There are a huge amount of mobile phones on the market, even some models with the same number run slightly differing firmware. Because of this not every mobile model is compatible with our service by either unlock code or unlock software. If we are unable to supply the code for your exact model you will be supplied with up to date information from our unlocking information database which will outline any currently available unlocking methods where available. In some cases your mobile may be able to be unlocked remotely by your network operator. Our service will determine if this is the case with your particular mobile and operator. Most Sony Ericsson models require a software download and the use of a USB cable. Nokia codes are generally displayed instantly on the screen in some cases a software download is required. Most of the other phone makes will be processed and unlock information will be supplied immediately online

Refund Policy

In order to request a refund please visit our contact page and provide all the information requested including order number and your imei number. No refund can be processed without this information. Refunds requested will be responded to in a timely fashion. normally within just a few hours we will first attempt to help you unlock the mobile and will address any problems you may have . If a refund is to be processed we will refund the fee via whatever method you used when ordering.

Unlocking mobile phones is what we do! Our team has unlocked over 250,000 mobile phones in the UK alone!

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